Privacy Policy

Controller: Wieser Tamás AB (“we”, “our”, “us”)

1. Introduction

At Wieser Tamás AB, we recognize and respect the importance of protecting your privacy.

This Privacy Policy explains how we collect and process personal data when you visit or use wiesertamas.com (the “Website”), interact with us via email, telephone, post, SMS, WhatsApp, chat (where available) or social media, book an appointment, request care/repairs, or purchase products from us.

2. How and when we collect your personal data

We collect personal data about you from a variety of sources, including:

(a) from you directly when you place an order, create an account (if available), book an appointment, contact us, subscribe to updates, request service, or communicate with us via client services and social media;

(b) from information we generate during our relationship with you, including data collected through cookies and similar technologies (see our Cookies Policy); and

(c) from third parties involved in operating our Website and fulfilling your requests (for example, payment providers, shipping partners, e-commerce/website service providers, or marketing/analytics providers), and—where permitted by law—publicly available sources.

3. What personal data we collect

Depending on how you interact with us, we may collect:

(A) Information you provide

• Identity and contact details: name, email address, telephone number, shipping and billing address, country, and any information you include in messages to us

• Account information (if applicable): login credentials and account preferences

• Order and service information: items purchased, order number, payment status (not full card details), returns/service history, appointment requests

• Preferences: product preferences, sizing information (only if you choose to provide it)

• Aftercare/warranty information: photos and descriptions you provide for care, repair, warranty, or authenticity requests

(B) Information collected automatically (Website usage)

• Device and technical data: IP address, browser type, device type, operating system

• Approximate location: derived from IP (typically city/region level)

• Usage data: pages viewed, time spent, navigation, interactions, and referral source

• Cookie data: depending on your cookie settings (see Cookies Policy)

• Payment providers: confirmation that a payment was processed, fraud/risk signals (as applicable)

• Delivery/logistics providers: shipping status, proof of delivery, delivery-related information

• Analytics/advertising providers: aggregated or pseudonymous data about Website performance and campaign attribution (as applicable)

4. How we use your personal data and our legal bases

We use your personal data only when we have a lawful basis to do so, including to perform a contract, comply with legal obligations, pursue legitimate interests, and (where required) obtain your consent.

Purposes and legal bases

A. To process orders and fulfil contracts

• What we use: identity/contact details, order details, delivery information, communications

• Why: to take payment (via providers), confirm orders, deliver products, provide customer support

• Legal basis: contract performance; legal obligation (accounting/tax)

B. To provide client service, repairs, and aftercare

• What we use: contact details, service history, photos you provide, communications

• Why: to evaluate and perform repairs, care services, warranty assessment, and aftercare support

• Legal basis: contract performance; legitimate interests (service quality and continuity)

C. To operate, secure, and improve the Website

• What we use: technical data, usage data, cookie data

• Why: website functionality, troubleshooting, analytics, performance improvements, security

• Legal basis: legitimate interests; consent (for non-essential cookies where required)

D. To prevent fraud and protect our business

• What we use: technical data, order signals, payment/delivery signals, communications

• Why: prevent fraud, misuse, security incidents, and unlawful activity

• Legal basis: legitimate interests; legal obligation (where applicable)

E. Marketing communications

• What we use: contact details, marketing preferences, limited interaction data

• Why: to send updates about products, services, events, and news

• Legal basis: consent where required; legitimate interests where permitted

You can opt out at any time (see Section 9).

5. How and when we share your personal data

We may share personal data only as necessary and typically with:

(a) Service providers and partners, such as:

• Payment processors (to process payments and refunds)

• Shipping and logistics partners (to deliver orders)

• Website and ecommerce providers (hosting, checkout, customer service tools)

• Analytics and marketing providers (only to the extent enabled and permitted)

• Professional advisors (legal/accounting) where necessary

(b) Authorities or third parties when required by law

We may disclose personal data where required to comply with legal obligations or to protect rights, safety, and security.

If we undergo a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

6. How we secure and store your personal data

We use appropriate technical and organizational measures designed to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

No system is perfectly secure, and we cannot guarantee absolute security—however we continuously review our safeguards.

Retention

We keep personal data only as long as necessary for the purposes described above, including:

• fulfilling orders and providing support

• maintaining records required by law (e.g., accounting/tax)

• handling disputes, enforcing terms, and preventing fraud

Retention periods depend on the type of data and purpose.

7. International data transfers

Your personal data may be processed outside your country, including outside the EU/EEA, for example if a service provider’s infrastructure is located elsewhere.

Where we transfer personal data outside the EU/EEA, we use appropriate safeguards in accordance with applicable data protection laws (such as standard contractual clauses or equivalent measures).

To request more information about safeguards, contact us (see Section 10)

8. Your rights

Depending on your location and applicable law, you may have rights including:

• access to your personal data

• correction of inaccurate data

• deletion (where applicable)

• restriction of processing

• objection to processing (including to direct marketing)

• data portability (in certain cases)

• withdrawal of consent (where processing is based on consent)

You may exercise these rights by contacting us at contact@wiesertamas.com. We may request verification before responding.

You also have the right to lodge a complaint with your local data protection authority. In Sweden, this is Integritetsskyddsmyndigheten (IMY).

9. Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Website, and (where enabled) to support analytics and marketing.

For details and to manage your choices, please see our Cookies Policy and cookie settings tool on the Website.

10. Contact

If you have questions about this Privacy Policy or how we process personal data, contact:

Wieser Tamás AB

Email: contact@wiesertamas.com

Address: Villagatan 5, 114 32

Company registration number: 559511-3712