Terms & Conditions

Terms of purchase

1. Introduction

1.1 These terms of purchase (“Terms”) set out the terms on which you may purchase products from Wieser Tamás AB (“we”, “our”, “us”) via wiesertamas.com (the “Website”) for delivery within the European Union (the “Approved Delivery Locations”). Please read these Terms carefully and make sure you understand them before placing an order.

1.2 These Terms are available in English.

1.3 We draw your attention in particular to:

• clause 6.4 (restriction on resale); and

• clause 10 (limitations of liability).

2. information about us

2.1 The Website is operated by Wieser Tamás AB.

2.2 Contact details and company information are provided on the Website (including on the “Contact” and/or “Imprint” pages).

3. Placing orders

3.1 You may only place an order if you:

(a) Are at least 18 years old;

(b) Have a valid payment method accepted on the Website; and

3.2 Orders can only be placed via the Website.

3.3 When placing an order, you must provide complete and accurate information, including your name, email address, telephone number, delivery address and billing address. You are responsible for checking that your order is correct before submitting it.

3.4 After you place an order, we will send an email acknowledging receipt. This acknowledgement does not mean your order has been accepted.

3.5 We may reject an order, for example, if a product is unavailable, if the delivery address is outside the EU, if payment cannot be authorised, or if we reasonably suspect fraud or a breach of these Terms. If we reject an order, we will inform you and you will not be charged, or we will refund any payment taken.

3.6 We accept your order by sending an order confirmation email (“Confirmation”). A contract is formed when we send the Confirmation.

3.7 If you order multiple items and one or more items are unavailable, we may confirm and ship the available items and cancel the unavailable items, with a refund where applicable.

3.8 If you discover a mistake in your order, contact us immediately. Changes or cancellations may not be possible once a Confirmation has been issued and the order has begun processing.

4. Payment terms

4.1 Prices may change from time to time, but price changes will not affect orders already confirmed, except where there is an obvious pricing error (see clause 4.4).

4.2 Prices include applicable VAT unless stated otherwise at checkout.

4.3 Delivery charges (if any) are shown at checkout.

4.4 If we discover a pricing error in relation to a product you have ordered, we will contact you and give you the option to proceed at the correct price or cancel the order for that product. If we cannot reach you, we may cancel the affected part of the order and notify you.

4.5 Accepted payment methods are shown at checkout.

4.6 We take payment when we accept your order (i.e., when we send the Confirmation). We will not dispatch products until payment is received in full.

4.7 Orders are processed in the currency displayed at checkout. If your payment method uses a different currency, your bank or card issuer may apply exchange rates or fees. We are not responsible for such exchange rate fluctuations or charges.

4.8 Ownership of the products passes to you once we have received full payment for the order.

5. Delivery

5.1 We deliver to addresses within the European Union. Delivery options and estimated delivery times are shown at checkout and/or in the Confirmation.

5.2 Delivery timeframes are estimates and are not guaranteed.

5.3 We may deliver products in multiple consignments.

5.4 Risk of loss or damage passes to you when the products are delivered to the address you provided.

6. Products

6.1 Product images on the Website are for illustrative purposes. We make reasonable efforts to display colours and materials accurately, but screens vary. Products made by hand and/or from natural materials may show natural variations, markings, and differences in texture, grain, and color. These are part of the character of the materials and craftsmanship.

6.2 Packaging may vary from images shown.

6.3 We may limit quantities per product or per customer. Any such limits will be stated on the Website, at checkout or in the confirmation mail. Orders placed in breach of limits may be cancelled.

6.4 Products must be purchased for personal use only and must not be resold or made available for resale on a commercial basis.

7. Returns and refunds

This clause applies to consumers purchasing at a distance within the EU.

7.1 Cancellation before confirmation

You may cancel an order at any time before we send the Confirmation by contacting us.

7.2 Right of withdrawal for non-customised products

For non-customised products, you generally have the right to withdraw from the contract within 14 days from the day you (or a person you designate) receive the product(s). If your order is delivered in multiple parts, the 14 day period runs from the day you receive the last item.

To exercise your right of withdrawal, you must notify us within the 14 day period and return the product(s) in accordance with clause 8.

7.3 Exception for customised or made-to-order products

The right of withdrawal does not apply to products that are made to your specification or clearly personalised (including customised/made-to-order pieces where the item is produced specifically for you in a way that gives it a clear personal character).

7.4 Condition of returned items

Returned items must be in their original condition: unused, unaltered, and returned with any original accessories and packaging included with the product. You may handle the product only to the extent necessary to establish its nature, characteristics, and functioning. If the value is diminished by handling beyond that, we may reduce the refund accordingly.

7.5 Refunds

If a return is accepted, we will refund the payments received for the returned products. Refunds are issued to the original payment method and will be made within 14 days of receiving the returned product(s) or receiving evidence that you have returned them (whichever applies).

7.6 Faulty or incorrect products

We are legally obliged to supply products that conform to the contract. If your product is faulty or not as described, contact us as soon as reasonably practicable. Your statutory consumer rights remain unaffected by these Terms.

8. Returns process

8.1 To request a return, contact us using the contact details on the Website and include your order number and the product(s) you wish to return. We will provide return instructions.

8.2 Return shipping costs for non-fault returns are [state your policy here: customer’s responsibility / provided by us]. (Faulty/incorrect items will be handled in line with your statutory rights.)

8.3 If we cannot accept a return, we will contact you with the outcome and next steps.

9. Our rights to end the contract

9.1 We may cancel an order by notifying you if:

(a) Payment fails;

(b) Delivery cannot be completed within a reasonable time due to missing information or your actions;

(d) We reasonably suspect fraud; or

(e) We cannot supply the products for reasons beyond our reasonable control or for legal/regulatory reasons.

9.2 If we cancel, we will refund any amounts paid for products not supplied.

9.3 For serious breaches (including breach of clause 6.4), we may refuse future orders and/or restrict access to any account.

10. Our responsibility for loss

10.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

10.2 We supply products for personal use. We are not liable for business losses, including loss of profit, loss of business, business interruption, or loss of business opportunity.

10.3 We are responsible for foreseeable loss or damage caused by our breach of these Terms. We are not responsible for loss that is:

(a) not foreseeable;

(b) caused by events outside our reasonable control; or

11. Use of your personal information

Please refer to our Privacy Policy for how we use your personal data.

12. Other important terms

12.1 You may not transfer your rights or obligations under these Terms without our written consent.

12.2 We may amend these Terms from time to time. The Terms that apply to your order are those in force at the time you place it, unless a change is required by law.

12.3 If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.

12.4 If we delay enforcing these Terms, we may still enforce them later.

12.5 These Terms are governed by Swedish law. If you are a consumer resident in another EU country, you may also benefit from mandatory consumer protections under the laws of your country of residence.

13. Complaints

If you have a complaint relating to a product or these Terms, please contact us using the contact details on the Website and we will aim to resolve it promptly.

Website Terms of Use

1. Welcome to Wieser Tamás

1.1 Welcome to the Wieser Tamás website at wiesertamas.com (the “Website”).

1.2 The Website is operated by Wieser Tamás AB (“we”, “us”, “our”). Our company information and contact details are provided on the Website.

1.3 Access to and use of our Website is subject to these Website Terms of Use (the “Terms of Use”), as well as our Privacy Policy and Cookie Policy.

1.4 By accessing or using our Website, you agree to these Terms of Use. If you do not agree, please do not use the Website.

1.5 If you purchase products from us, your purchase will be subject to our Terms of Purchase.

2. These Terms of Use

2.1 Please read these Terms of Use, our Privacy Policy, and our Cookie Policy carefully. We recommend that you save or print a copy for your records.

2.2 We may update these Terms of Use from time to time. The latest version will always be available on the Website. By continuing to use the Website after changes take effect, you accept the updated Terms of Use.

3. Accuracy and Availability

3.1 We aim to keep the Website accurate, up to date, and functioning properly. However, we do not guarantee that the Website will always be error-free, uninterrupted, or free from bugs.

3.2 The Website is provided for general information purposes and to inform you about our products, services, and news. It is not intended as advice. Any reliance you place on information on the Website is at your own risk.

3.3 We may suspend, withdraw, or restrict access to all or any part of the Website at any time, without notice.

3.4 We may add, remove, or change the content on the Website at any time.

4. Access to the Website and Acceptable Use

4.1 You are responsible for making the arrangements necessary to access the Website, including ensuring that your device and internet connection are compatible.

4.2 You are responsible for ensuring that anyone accessing the Website through your internet connection is aware of these Terms of Use.

4.3 When using the Website, you must not:

(a) use automated systems or software (including bots, scrapers, crawlers, or similar tools) to extract content or data from the Website, especially for commercial purposes;

(b) use the Website for any unlawful purpose or in breach of applicable laws and regulations;

(c) interfere with, damage, or disrupt the Website or any systems connected to it, including by transmitting viruses, malware, spyware, or any harmful code;

(d) inject code or alter the way any page is rendered or displayed;

(e) modify the Website or another website to falsely imply an association with us; or

(f) attempt to gain unauthorised access to the Website, our systems, or any user accounts.

4.4 If you breach these Terms of Use, we may suspend or terminate your access to the Website immediately.

5. Accounts (If Available)

If you register an account on the Website, you must keep your login details confidential and must not share them with anyone else. You are responsible for all activity carried out through your account. If you believe your account has been compromised, you must notify us immediately. We may suspend or terminate accounts at our discretion where necessary to protect the Website, our customers, or our business.

6. Privacy and Cookies

6.1 Any personal information you provide to us will be handled in accordance with our Privacy Policy.

6.2 The Website uses cookies and similar technologies. Some are necessary for the operation of the Website, while others are used for functionality, performance, analytics, or marketing depending on your choices. Please see our Cookie Policy for details and to manage your preferences.

7. Intellectual Property

7.1 The Website and its content are protected by intellectual property rights. All rights in the Website and its content belong to us or are used by us with permission. We reserve all rights in and to the Website, including our name, domain name, logos, and brand identifiers.

7.2 You may view and use the Website for your personal, non-commercial use only. You must not copy, reproduce, publish, distribute, modify, or create derivative works from any part of the Website without our prior written permission.

8. Content You Submit to Us

8.1 Where the Website allows you to submit or upload content or materials (“Your Content”), you must ensure that Your Content complies with clause 9.

8.2 You confirm that you have the right to submit Your Content and that it does not infringe the rights of any third party.

9. Acceptable Content Guidelines

9.1 Your Content must not:

(a) be threatening, defamatory, obscene, indecent, offensive, abusive, discriminatory, or otherwise unlawful;

(b) infringe any rights (including intellectual property or privacy rights); or

9.2 By submitting Your Content to us, you grant us a non-exclusive, royalty-free licence to use it as necessary to operate the Website, respond to you, and administer our services. Where Your Content is submitted for a specific purpose (for example, a customer service request), we will use it for that purpose and in accordance with our Privacy Policy.

9.3 We may remove or refuse to publish Your Content at our discretion.

10. Liability

10.1 Nothing in these Terms of Use limits or excludes liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

10.2 We are not liable for losses caused by events outside our reasonable control.

10.3 To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, revenue, business, goodwill, or data.

10.4 These Terms of Use do not affect your rights in relation to products you purchase from us. Our liability for purchases is set out in our Terms of Purchase.

11. Your Liability to Us

If you use the Website in a way that is not permitted by these Terms of Use, you may be infringing our rights. We reserve all rights and remedies available to us.

12. Linking to Our Website

12.1 You may link to pages on our Website for non-commercial purposes in a way that is fair and lawful and does not damage our reputation.

12.2 You must not suggest any association, approval, or endorsement by us where none exists. You must not frame the Website on another site.

12.3 We may withdraw linking permission at any time.

13. External Links

Where the Website contains links to external websites, those links are provided for convenience only. We are not responsible for the content or policies of external sites. Your use of external sites is at your own risk.

14. General Provisions and Applicable Law

14.1 You may not assign or transfer any rights under these Terms of Use.

14.2 If any part of these Terms of Use is found invalid or unenforceable, the remainder will continue in full force and effect.

14.3 If we do not enforce a provision immediately, we may still enforce it later.

14.4 These Terms of Use are governed by Swedish law. Any disputes shall be subject to the jurisdiction of the Swedish courts, without prejudice to any mandatory consumer protections that may apply in your country of residence within the EU.

15. Enquiries and Complaints

If you have any questions or complaints about the Website, please contact us using the contact details provided on the Website. If your enquiry relates to a purchase, please refer to our Terms of Purchase for the appropriate contact route.